WITHAM GROUP NEWS

COVID-19 – WE’RE KEEPING THE WHEELS TURNING

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Dear Customer
I am writing to provide you with an update in these unprecedented times to keep you informed about the Witham Group’s steps for managing the impact of the coronavirus (COVID-19).
Our business is built to weather challenges, and we are implementing the right measures to ensure the health, safety and wellbeing of our staff, customers and suppliers remains paramount.
At the moment, we are operating as normal, with very limited disruption to our business. Our blending plants have had no impact and all customer orders and requirements are being met in full. We are committed to providing vital lubricants, paints and other products to all our customers so their businesses can keep operating.
However, our immediate priorities are to strictly follow all UK Government recommendations specifically regarding hygiene and social distancing.  Due to these recommendations, we have implemented a new procedure for contacting our customers. Our sales executive’s will no longer be carrying out routine appointments and only visiting customers on a face to face basis if absolutely necessary.
Instead, for the foreseeable future our sales team will be contacting customers by telephone to see what products they need and what they can help with. Orders for products can be taken over the phone and processed in the normal way. In addition, our depots and sales teams are available by email and for important meetings, we have web-based technology to avoid direct meetings and unnecessary travel.
All our products can be viewed online at our website www.withamgroup.co.uk.  Downloadable “page turning” brochures are also available to view online so that all our products we offer for the sectors of business we operate in can be seen.
Customers may need additional products they have not used before at times of self-isolation. We can help with outdoor maintenance products such, fencing and woodcare products as well as cleaning solutions, lawnmower oil, chain oils and greases. As a paint supplier we also offer paints for outdoor and indoor decorative projects. Please just get in touch and we will be happy to help.
To confirm, we are open for business and as always ready to deliver all our products and services to you, however our team and your safety are our top priority. Our delivery drivers will be keeping a safe social distance and will need to have clear instructions if your normal delivery procedure has changed, so please let us know.
If there is anything that we can do to help in these difficult times, please do not hesitate to contact us. We thank you for your continued support and hope that by staying in touch and working together to support each other, we can minimise the impact of this worrying disease on all customers, their families and businesses.
Yours sincerely
Nigel R Bottom
Group Managing Director

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